While we believe that Thomas Built Bus is one of the best products, if issues do arise we have a team dedicated to taking care of our product. Standard warranty information and downloads can be found here. If you have gotten a recall notice, contact our service department.

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Bus Warranty

When you purchase a bus from Kerlin Bus Sales, you’re entitled to warranty protection as well as peace-of-mind that any questions will be answered promptly and satisfactorily. Every new vehicle comes with a limited warranty that covers defects in material and/or workmanship, which will be repaired free of charge within the warranty period. For added peace-of-mind, we offer additional extended warranty options tailored to meet your needs. Contact your Account Manager to find a plan that fits your needs.

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Warranty or Recall Questions?

For warranty claims, a detailed explanation of warranty coverage on your vehicle, or for questions regarding recall on your vehicle, please contact our Warranty Department. To schedule work to be completed, please use our service request form or give us a call.

Warranty Downloads

Browse below for standard warranty items and reference guides.

Warranty Questions?

Warranty can be confusing; contact our warranty administrator to answer any questions or for next steps.