Platinum Support

​The minute you arrive, you will notice something different about our customer experience. It is focused on you – our customer. Kerlin Bus Sales prides itself on being your partner in transportation. We are continually seeking ways to provide you with not only the highest quality Thomas Built Buses, but also swift service and lower vehicle life-cycle costs. Because of these efforts, we have been named a ​Platinum Support dealer.

About Platinum Support

Instituted by Thomas Built Buses, the Platinum Support program focuses on implementing lean concepts to continuously improve the customer experience. In order for a bus dealer to be certified as a Platinum Support Provider, they must meet 135 individual criteria in 24 different areas – standards that are certified by an independent third party and sustained by weekly audits. This is no small task, but because of our commitments, our customers get back on the road fast, and each member of our team sees the value they add every single day.

Keeping You Moving

The Platinum Support title is reserved for bus dealers that have successfully implemented the systems, processes, and team training to deliver a repair estimate and communicate a completion date to the customer within 24 hours of drop off. We uphold this commitment by keeping our processes squarely in line and maintaining a high level of organization, which in turn allows our technicians to raise quality and reduce waste. Ultimately, this helps our customers plan efficiently and get back on the road quickly.

Let Us Hear From You

Platinum Service means that Kerlin Bus Sales cares about your experience more than the average dealer. We want to hear from you before, during, and after service. Whether you are a new customer or someone we see on a regular basis, your words are the most important measures for how we will continue to improve.